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FAQ

 

 

If you have questions about Francois & Co products, availability or installation – please check out our FAQ section below. If you can’t find your answer here, please give us a call at 678.702.5200
 

The stone is virtually maintenance free and requires no special finish to protect it, however it does need to be protected from water.  In the event of remodeling, if excessive dust has accumulated on the product, use an air compressor to remove the dust or dry cloth if minor accumulation of dust occurs.  Stone should be cleaned with a dry cloth once a year to enhance the shine.  Do NOT use any polish or chemicals.  If further maintenance is needed please contact the customer service department to request a maintenance instruction guide.

Yes, if a jobsite is more than 30-40 miles away, some design and budget details must be covered first.  For large projects, a quote and a visit with a contractor will be provided.

Yes of course.  The installation instructions are very detailed. Please feel free to call for guidance at any time.

Yes, 100% pure copper or pewter powder is mixed with a binding agent. It is applied by hand into custom molds, then naturally cures and hardens.  After de-molding, the surface must be polished and buffed by hand to achieve the high polished finish, exactly like hot cast metal.

Yes.  These mantels were produced during down time or were showroom displays.  Some have an old or custom color, hearth, and a surround that cannot be matched, those come with a marble or travertine hearth.

It is best to modify all three dimensions on a straight line mantel.  Curved or arched shelves are harder to adjust in width and I would recommend choosing a different mantel if the width needs to be adjusted.

Yes, there is a rush charge of 15%. Orders cannot be completed in less than 3 weeks.

Scagliola stone weighs approximately 3 to 4 lbs. per sq. ft.

Custom color and finishing are available.

Since each element is handmade, variation in the texture and color shading is created.  The appearance of the stone is to be as natural as possible.  Color variation is to be expected.

Scagliola is not a cast stone or poured concrete product; it consists of natural stone, marble dust, and chips of stone.  Each element is entirely made by hand in Francois & Co.’s workshop in Atlanta.  The technique of layering stone into a form requires experience and can only be done by hand.  The polishing consists of a soft rubbing to enhance the stone grain and can take up to 5 steps to achieve the perfect texture.

Yes.  Most installations are in Georgia, North Carolina, Florida, and California. Installation includes project management and delivery of stone. Use of a stone mason is advised.  *Be sure that the stone mason has worked with the particular stone ordered and ask to see some completed projects.*

Cold Cast Stone is a process that has been developed to form metal using powder instead of heat over top of Scagliola stone.

Standard mantels less than 90” in width weigh between 400 and 500 lbs.

Yes, but Francois & Co. does not copy designs by other companies.

No, however recommendations are available upon request.

Francois & Co.’s standard mantel offering consists of hundred of standard profiles, many in various standard sizes. However, if customization is required for specific project needs, Francois & Co. has the ability to make custom mantels. Please contact your local sales representative for details about customization.

The stone is virtually maintenance free and requires no special finish to protect it, however it does need to be protected from water.  In the event of remodeling, if excessive dust has accumulated on the product, use an air compressor to remove the dust or dry cloth if minor accumulation of dust occurs.  Stone should be cleaned with a dry cloth once a year to enhance the shine.  Do NOT use any polish or chemicals.  If further maintenance is needed please contact the customer service department to request a maintenance instruction guide.

Yes, if a jobsite is more than 30-40 miles away, some design and budget details must be covered first.  For large projects, a quote and a visit with a contractor will be provided.

Yes of course.  The installation instructions are very detailed. Please feel free to call for guidance at any time.

Yes, 100% pure copper or pewter powder is mixed with a binding agent. It is applied by hand into custom molds, then naturally cures and hardens.  After de-molding, the surface must be polished and buffed by hand to achieve the high polished finish, exactly like hot cast metal.

Yes, there is a rush charge of 15%. Orders cannot be completed in less than 3 weeks.

Scagliola stone weighs approximately 3 to 4 lbs. per sq. ft.

Custom color and finishing are available.

Since each element is handmade, variation in the texture and color shading is created.  The appearance of the stone is to be as natural as possible.  Color variation is to be expected.

Scagliola is not a cast stone or poured concrete product; it consists of natural stone, marble dust, and chips of stone.  Each element is entirely made by hand in Francois & Co.’s workshop in Atlanta.  The technique of layering stone into a form requires experience and can only be done by hand.  The polishing consists of a soft rubbing to enhance the stone grain and can take up to 5 steps to achieve the perfect texture.

Yes.  Most installations are in Georgia, North Carolina, Florida, and California. Installation includes project management and delivery of stone. Use of a stone mason is advised.  *Be sure that the stone mason has worked with the particular stone ordered and ask to see some completed projects.*

Cold Cast Stone is a process that has been developed to form metal using powder instead of heat over top of Scagliola stone.

Depending on the size, they may weigh anywhere between 500 and 800 lbs.

Both options of standard and custom range hoods are available.

The stone is virtually maintenance free and requires no special finish to protect it, however it does need to be protected from water.  In the event of remodeling, if excessive dust has accumulated on the product, use an air compressor to remove the dust or dry cloth if minor accumulation of dust occurs.  Stone should be cleaned with a dry cloth once a year to enhance the shine.  Do NOT use any polish or chemicals.  If further maintenance is needed please contact the customer service department to request a maintenance instruction guide.

Yes, if a jobsite is more than 30-40 miles away, some design and budget details must be covered first.  For large projects, a quote and a visit with a contractor will be provided.

Yes, there is a rush charge of 15%. Orders cannot be completed in less than 3 weeks.

Only on a per project basis. Scagliola flooring is to be considered when looking for antique French limestone flooring.  Scagliola will give an amazing result for these applications because of its washed and distressed finishes. Scagliola stone flooring runs $20 to $25 per sq. ft., therefore it only makes sense to use it when comparing it to antique flooring that would cost up to $60 per sq. ft.

Scagliola stone weighs approximately 3 to 4 lbs. per sq. ft.

Custom color and finishing are available.

Since each element is handmade, variation in the texture and color shading is created.  The appearance of the stone is to be as natural as possible.  Color variation is to be expected.

Scagliola is not a cast stone or poured concrete product; it consists of natural stone, marble dust, and chips of stone.  Each element is entirely made by hand in Francois & Co.’s workshop in Atlanta.  The technique of layering stone into a form requires experience and can only be done by hand.  The polishing consists of a soft rubbing to enhance the stone grain and can take up to 5 steps to achieve the perfect texture.

The French National Forest Office decides which tree or given area is to be sold depending on the needs of the profession, but selection is primarily dependent upon the appearance and stage of growth of the trees.

French Oak has a much tighter grain, making it denser than typical American Oak. The chemical composition includes higher tannin and lignin concentration, which is not only better for the making of superb wines, but also the resistance of the floor.

Yes, all Francois & Co. wood flooring is French or European oak.

Production lead time is 6-8 weeks and begins once the 50% deposit, signed proposal packet, shop drawing and signed mock up (if applicable) are received.

A ¼” thick MDF mock up will be produced and shipped to the client and/or the installer to verify and approve all the dimensions, cut outs, and other details. If unsure about the dimensions, the first mock up sent will be free of charge. If a second mock up is needed, there will be a fee.

Francois & Co. must have the physical sink and/or template before production begins. This includes integrated, under mount, farm, or drop-in sinks.

All orders sold with installation will require a site visit by a Francois & Co. technician. This visit provides the opportunity to create a template and confirm site conditions.

The process is hand casted and hand polished, please allow for +/- 1/8” variance. All De Corbusier products are entirely handmade; slight variations in texture and color are to be expected. Standard samples are representative of the finished product. The manufacturing team will get as close to the provided sample as possible.

All counter tops are standard 1 ½” thick with a minimum thickness of 1 1/8”, made with marine grade substrate backing. *Height may vary depending on the specifics of the order.*

The finishes available are polished and antique.

De Corbusier is made from culinary-grade metal that is completely lead-free.

Avoid placing any extremely hot cookware or elements directly on the pewter surface; as blistering, discoloration and possible melting can occur. A trivet of appropriate size should be used in every instance.

Pewter is a natural anti-bacterial metal alloy that is easy to clean.  No chemicals are required and only mild soap and water should be used.  Pewter is a non-porous material, no sealing needed.

While citrus will not damage the material, it can strip the natural patina that has been allowed to form over time.  However, the patina will return naturally over time.

The De Corbusier product line has a living surface; meaning from when the countertop leaves the Francois & Co. workshop, it will begin to patina and develop a unique character based on the amount and type of use.  Francois & Co. does not use any sealants or protective coating on the surfaces in the spirit of this living surface. It can takes 6-8 weeks or longer for the metal to mature.

All Francois & Co. pewter, brass and copper countertops are 1 1/8” thick on a wood substrate backing. There is a typical dimensional tolerance of +/- 1/8”.

Mild soap and water is all that is needed for cleaning.  Windex and other typical cleaning solutions should not be used.  These are typically not needed, since the pewter is naturally an anti-bacterial material and harmful substances can simply be wiped away.

All Francois & Co. metals used for the De Corbusier line will react when standing liquid is left on the surface for an extended period of time. It is recommended that liquids should not be left but cleaned up as soon as possible. Each metal will react differently; zinc being the most sensitive. Acids and sulfur can cause pitting or staining on our surfaces, so foods with high levels of acid or sulfur, like citrus, eggs, or salad dressings, should be washed off Francois & Co. metal surfaces as soon as possible after use. The result can be the stripping of the natural patina that has been allowed to form over time.  The patina will return naturally over time.

Once the patina sets, you should not see fingerprints. Gloves should be worn during installation.

Francois & Co. metals are highly impressionable and will scratch. We recommend that you use a cutting board to preserve your knives and the countertop surface. While minor scratches and dings will occur over time; this will add to the character of your top. Minor scratches and mineral streaking can be brushed with a 0000 steel wool.

 

Guidelines

 

As a general rule, Francois & Co. surfaces should be allowed to mature to its new surroundings. They will scratch, reflect their use and over time, will slightly darken. It is recommended that you use the top for a period of three months before any touch up or refinishing should be considered. When you refinish, you will remove the natural patina but will clarify the surface. Using our recommended 0000 Steel wool will clean and bring the surface together. You can also use this steel wool to blend scratches (Please see instructions below).

 

There is no coating or lacquering of our cast metal tops, they are raw metals. Care for these varies based on the polish style:

 

Polished Finish:  Minor scratches and mineral streaking can be buffed out by hand with a household 3M grey pad provided or the like. The 3M pad when damp will provide a more aggressive buffing and restore your countertop to a brilliant finish. This will remove the natural patina, but the patina will return over time.

 

After the 3M pad is used, a finish up buffing with the 0000 steel wool will bring the whole surface together.  No electrical sanding equipment is needed or recommended.

No electrical sanding equipment is needed or recommended. Please use the Francois & Co. supplied polishing kit.

Francois & Co.’s pewter surfaces are made from culinary-grade pewter that is completely lead-free.

Pewter is a composition of mostly tin, with a small percentage of copper and antimony added for strength.

The stone is virtually maintenance free and requires no special finish to protect it, however it does need to be protected from water.  In the event of remodeling, if excessive dust has accumulated on the product, use an air compressor to remove the dust or dry cloth if minor accumulation of dust occurs.  Stone should be cleaned with a dry cloth once a year to enhance the shine.  Do NOT use any polish or chemicals.  If further maintenance is needed please contact the customer service department to request a maintenance instruction guide.

Yes, if a jobsite is more than 30-40 miles away, some design and budget details must be covered first.  For large projects, a quote and a visit with a contractor will be provided.

Yes, there is a rush charge of 15%. Orders cannot be completed in less than 3 weeks.

Only on a per project basis. Scagliola flooring is to be considered when looking for antique French limestone flooring.  Scagliola will give an amazing result for these applications because of its washed and distressed finishes. Scagliola stone flooring runs $20 to $25 per sq. ft., therefore it only makes sense to use it when comparing it to antique flooring that would cost up to $60 per sq. ft.

Scagliola stone weighs approximately 3 to 4 lbs. per sq. ft.

Custom color and finishing are available.

Since each element is handmade, variation in the texture and color shading is created.  The appearance of the stone is to be as natural as possible.  Color variation is to be expected.

Scagliola is not a cast stone or poured concrete product; it consists of natural stone, marble dust, and chips of stone.  Each element is entirely made by hand in Francois & Co.’s workshop in Atlanta.  The technique of layering stone into a form requires experience and can only be done by hand.  The polishing consists of a soft rubbing to enhance the stone grain and can take up to 5 steps to achieve the perfect texture.

Refuse the shipment from the carrier and contact the shipping manager at 678.702.5200.

Warm water and a mild liquid soap is best. NEVER apply abrasive cleaning agents such as acid to the stone. Stone must be sealed after application. Seal stone every one to two years.

Stones are tumbled in order to give them a worn look. Tumbling solution contains water, sand, and a mild acid to achieve this look.

You will receive two kits, one for grout and one for repairs.

Yes, in house.  If stone is exposed to food and drink we recommend Heavy Duty Sealer by Stone Tech.

Some types of stone are not able to tolerate severe weather. These stones may fade, crack, or crumble. Contact with water may cause multicolored stones’ color to bleed. Stones with textured surfaces provide better slip-resistance than smooth, polished stone.

Some products can be special ordered in different thickness – minimum quantity requirements must be met.

Yes, certain stones can be ordered cut to size – minimum quantity requirements must be met.

A stone pattern is achieved by selecting stones of various sizes. This technique optimizes the chances of a truly unique end result.

Natural stone is created by pressure and high temperatures over millions of years within the earth’s crust. These stones are harvested from various geological locations for their vibrant coloring, durability, timeless appeal, and other unique characteristics. example: limestone and marble.